TABLE OF CONTENTS

• Preamble

Title I — Provisions Common to All Orders

• Article 1 — Definitions
• Article 2 — Identification of the Publisher
• Article 3 — Purpose and Scope
• Article 4 — Customer Account and Member Area
• Article 5 — Order and Formation of the Contract
• Article 6 — Prices, Launch Offers and Price Changes
• Article 7 — VAT and Invoicing
• Article 8 — Payment
• Article 9 — Right of Withdrawal
• Article 10 — Refunds
• Article 11 — Intellectual Property and Usage Rights
• Article 12 — The Tavern and Community Spaces
• Article 13 — Prohibited Uses
• Article 14 — No Guarantee of Results

Title II — Software Licenses

• Article 15 — What Is Sold
• Article 16 — License Types and Number of Sites
• Article 17 — License Key and Activations
• Article 18 — Updates and Support
• Article 19 — Expiry, Grace Period and Locking
• Article 20 — Customer Environment and Third-Party Dependencies
• Article 21 — White label, use for third parties, resale
• Article 22 — Lifetime license
• Article 23 — Right of withdrawal and refund of licenses

Title III — Evolution Training Courses

• Article 24 — Purpose of the Training Courses
• Article 25 — Access, duration, and delivery
• Article 26 — Complimentary third-party tool licenses
• Article 27 — Personal account and prohibition of sharing
• Article 28 — Right of withdrawal and refund of Training Courses

Title IV — Apogée Max

• Article 29 — Nature of the Program
• Article 30 — Application and selection
• Article 31 — What is included, what is not
• Article 32 — Duration, commitment, and renewal
• Article 33 — Termination
• Article 34 — Live sessions, recordings, and image rights
• Article 35 — Group confidentiality
• Article 36 — Right of withdrawal and refund of the Program

Title V — Final provisions

• Article 37 — Obligations of the Client
• Article 38 — Warranties and liability of the Publisher
• Article 39 — Personal data
• Article 40 — Force majeure
• Article 41 — Complaints and disputes
• Article 42 — Governing law
• Article 43 — Final Provisions

Preamble

These General Terms and Conditions of Sale (the “GTC”) govern the distance and electronic sale of all products and services marketed by the company Sdravobiz S.R.L. from the website https://sdravobiz.com and its product websites.

Three categories of services coexist, subject to different rules:

• Software Licenses — WordPress plugins published by the Publisher (Title II);
• Evolution Trainings — online training courses sold individually (Title III);
• Apogée Max — coaching program subscribed by membership, upon application (Title IV).

Title I applies to all Orders. Titles II, III, and IV only apply to the category they designate. Title V applies to all Orders. In the event of a conflict, the Title specific to the ordered service shall prevail over Title I.

Any Order implies unreserved acceptance of these GTC in their version in force on the date of the Order. The Customer is invited to read them carefully, print them, or save them on a durable medium before confirming their Order.

The Customer is expressly invited to review Articles 9 (Right of Withdrawal), 10 (Refunds), 19 (License Locking), 22 (Lifetime License), 32 (Three-Month Commitment), 36 (No Refund for Apogée Max), and 38 (Warranties and Liability), which define the limits of the services and the allocation of risks between the Parties.

Title I — Provisions Common to All Orders

Article 1 — Definitions

• Publisher or Seller: the company Sdravobiz S.R.L., identified in Article 2.
• Customer: any natural or legal person, professional or non-professional, who places an Order.
• Consumer: a Customer who is a natural person acting for purposes that do not fall within the scope of their commercial, industrial, craft, or liberal activity, within the meaning of GEO no. 34/2014.
• Professional: a Customer acting within the scope of their professional activity, including when acting in the name or on behalf of another professional.
• Publisher’s Website: https://sdravobiz.com, its subdomains, the customer area, the member area, the communities, as well as the websites of the products published by the Publisher.
• Software or Plugin: a WordPress plugin published by the Publisher, as described on the Publisher’s Website, its files, resources, and documentation.
• Site (capitalized, in the sense of activations): a distinct WordPress installation, identified by its address, on which a license key is activated.
• License Key: the identifier delivered to the Customer after payment, which unlocks activations, updates, and support for a Software.
• License Server: the service operated by the Publisher that records activations, checks the validity of keys, and serves updates.
• Training: an online training course from the Evolution range, composed of video and written content and templates, accessible from the Member Area.
• Program: Apogée Max, the coaching program defined in Title IV.
• Member Area: the section of the Publisher’s Website reserved for identified users, providing access to Trainings, the Program, communities, orders, invoices, and licenses.
• Community: the exchange spaces hosted on the Publisher’s Website, including La Taverne, open for reading, and spaces reserved for customers of each service.
• Third-Party Components: WordPress, PHP, servers and hosting, themes, extensions, libraries, programming interfaces, tools, and services provided by third parties with which the Publisher’s services interact.
• Order: the act by which the Customer acquires a service under the terms and conditions herein.
• Contract: the agreement formed between the Publisher and the Customer upon confirmation of the Order, consisting of these GTC, the description of the subscribed offer, and the Privacy Policy.

Article 2 — Identification of the Publisher

• Company name: Sdravobiz S.R.L.
• Legal form: Societate cu Răspundere Limitată (S.R.L.)
• Registered office: Strada Trandafirilor 51, 307220 Giroc, Romania
• CUI / Unique Registration Code: RO51472367 (operations in Romania)
• Intra-community VAT number: RO51472369 (operations outside Romania)
• Registration with the Trade Register: J2025016522009
• Share capital: 200 RON
• Legal representative and publication director: Dragan Stamenkovic
• Email (publisher, legal, orders, GDPR): contact@sdravobiz.com
• Website: https://sdravobiz.com

The Publisher is subject to Romanian VAT at the standard rate of 21% and registered with the European Union’s One-Stop-Shop (OSS) scheme for distance sales of electronic services to consumers residing in another Member State.

Article 3 — Purpose and scope of application

These GTC define the rights and obligations of the Parties in connection with the provision of Software licenses, Training, and the Program, as well as the services associated with them.

The services are marketed worldwide, from Romania, by electronic means. They are intended for an adult audience, both professionals and individuals.

What these GTC do not govern:

• the online software Maymoune Apps and Pricati, operated from their own websites and governed by their own terms;
• licenses for tools published by third parties, governed by the terms of their respective publishers, including when provided with Training under the terms of Article 26;
• individual coaching, production, or maintenance services, which are subject to a separate quote and contract.

The Customer acknowledges having read, prior to placing their Order, the essential characteristics of the service, its price, its performance conditions, its prerequisites, its limitations, and these GTC.

Article 4 — Customer account and member area

Any Order requires the creation of an account on the Publisher’s Website. The Customer guarantees the accuracy of the information provided and undertakes to keep it up to date.

The account is personal. The Customer is responsible for the confidentiality of their credentials and for any use made of them. They shall notify the Publisher without delay of any unauthorized use.

A free account can be created without an Order, in order to participate in La Taverne. Its creation does not entail a subscription to any paid service.

The Publisher may suspend or terminate an account in the event of a breach of Articles 13 or 37, under the terms of Article 43.4.

Article 5 — Order and Formation of the Contract

The Order is placed online according to the following steps:

• selection of the service and, where applicable, its variant — number of Sites, license type, billing frequency;
• for Apogée Max, prior submission of an application and an interview, under the conditions of Article 30;
• entry of billing information (identity, address, VAT number for EU Professionals);
• express acceptance, via a checkbox whose wording includes each of these elements, of these GTC, the Privacy Policy, and — for Consumers — the immediate provision of the service entailing a waiver of the right of withdrawal under the conditions of Article 9;
• secure payment;
• confirmation of the Order by email, containing, as applicable, the license key, the download link, or access to the Member Area.

Clicking to validate constitutes an electronic signature which holds the same value between the Parties as a handwritten signature.

The Contract is formed upon confirmation of payment by the payment service provider and the sending of the confirmation email. The Publisher reserves the right to refuse an Order for legitimate reasons: suspicion of fraud, ongoing dispute with the Customer, rejection of an application, or manifest non-compliance of the intended use with Articles 13 and 37.

Article 6 — Prices, Launch Offers, and Price Changes

6.1 Prices

Prices are displayed in euros (EUR) or in the currency selected by the Customer. They are indicated exclusive of taxes; the applicable VAT amount is calculated at the time of payment according to the rules of Article 7. The prices in effect are those displayed on the Publisher’s Website on the day of the Order.

Prices do not include: the Customer’s domain name and hosting, licenses for third-party tools they use, fees for third-party services they activate on their own initiative, nor commissions charged by banking institutions.

6.2 Launch Offers

The Publisher may offer launch offers, limited in time or by number of Customers, including preferential pricing, an increased number of Sites, a complimentary third-party tool license, or other special benefits.

The conditions of a launch offer are those displayed on the day of the Order; they are acquired by the Customer for the service concerned and are neither extendable to a subsequent order nor combinable with another offer, unless expressly stated otherwise.

6.3 Price Changes

The Publisher reserves the right to modify its prices at any time. Orders in progress are invoiced at the price in effect on the day of their validation.

For services subscribed to on a subscription basis, any price increase is notified to the Customer by email at least thirty (30) days before it takes effect. A Customer who refuses the new pricing schedule may cancel their subscription without penalty before the effective date; failing cancellation, the new pricing schedule will apply to them at the next renewal date.

The Publisher also reserves the right to offer, as an add-on and at their own separate rate, additional modules whose operation involves recurring costs or a dependency on third-party application programming interfaces. These modules are not included in any offer, regardless of its form, and their absence does not constitute a defect in the service.

Article 7 — VAT and Billing

7.1 Applicable VAT

• Consumer residing in Romania: Romanian VAT at the standard rate of 21%.
• Consumer residing in another EU Member State: VAT of the country of residence, applied under the OSS regime.
• Professional established in another EU Member State: reverse charge, subject to providing a valid intra-Community VAT number verified via the VIES system. Otherwise, VAT is applied.
• Client established outside the European Union: invoicing without VAT, the Client remaining responsible for taxes, duties, and formalities applicable in their country.

7.2 Invoicing

An invoice compliant with Romanian tax requirements is issued for each Order and sent by email within a maximum period of 72 hours after payment confirmation. For subscriptions, an invoice is issued at each billing date. Invoices are also available in the Member Area.

The Client is responsible for the accuracy of the information provided. Any request for invoice rectification resulting from erroneous information provided by the Client may incur administrative fees.

Article 8 — Payment

8.1 Payment methods

Payment is made online by bank card via the payment provider Stripe (Stripe Payments Europe, Limited). Accepted payment methods notably include Visa, Mastercard, American Express, Apple Pay, and Google Pay.

The Publisher does not store any banking data. Payment information is collected and processed directly by the service provider, in accordance with the PCI-DSS standard and its own privacy policy.

Payment by bank transfer may be accepted, in a single payment, upon request sent to contact@sdravobiz.com. The service is only provided after actual receipt of payment.

8.2 Payment in installments

When payment in installments is offered, the total amount may be higher than the price paid in a single payment due to processing fees. The installments constitute a firm and final price: the full amount contracted remains due, regardless of the actual use made of the service, and will be sent for debt collection in the event of non-payment. The sums paid constitute neither a deposit nor an advance payment.

8.3 Subscriptions and recurring payments

Subscriptions entail an automatic and recurring direct debit at each billing period until cancellation by the Client under the conditions of the applicable Section. The Client expressly authorizes this debit upon placing the Order and undertakes to maintain a valid payment method throughout the entire duration of the subscription.

8.4 Payment default

In the event of default, rejection, or failure of payment, the Publisher informs the Client by email and proceeds with new payment attempts.

Failing rectification, access to the service is suspended: the license key ceases to be valid and the consequences of Article 19 apply; access to Training courses and the Program is closed. The Publisher also reserves the right to initiate any appropriate collection procedure and to claim late payment interest and the fixed indemnity provided for by applicable law.

Article 9 — Right of withdrawal

All services of the Publisher are digital content or services provided electronically, made available immediately after the Order.

In accordance with Article 16 lit. m) of GEO no. 34/2014, the fourteen (14) day right of withdrawal does not apply to the supply of digital content not supplied on a tangible medium if the performance has begun with the Consumer’s prior express consent and with their acknowledgment of the loss of their right of withdrawal. The same applies, pursuant to Article 16 lit. a) of the same text, to services fully performed before the end of the withdrawal period with the Consumer’s prior express agreement.

By confirming their Order, the Consumer:

• expressly requests the immediate performance of the service — delivery of the license key and download link, opening of access to the Training course, opening of access to the Program — and
• expressly acknowledges that they consequently forfeit their right of withdrawal as soon as it is made available.

This acceptance is evidenced by the checkbox that the Consumer validates at the time of their Order, the wording of which expressly mentions immediate provision and the resulting waiver of the right of withdrawal.

When the service is ordered as a pre-order — provision being announced for a later date — the statutory withdrawal period runs from the Order and expires upon actual provision, under the conditions above.

Article 10 — Refunds

Independently of the right of withdrawal, the Publisher applies a refund policy specific to each category of services. It is summarized below and detailed in the corresponding Section, which alone is authentic.

Service	Refund	Conditions	Article
Software license	Yes, full	The key has never been activated and the request is received within 15 days following the Order	23
Evolution Training	Yes, full	The training has never been started and the request is received within 15 days following provision	28
Apogée Max	No	The three-month commitment is firm; termination takes effect upon expiration	36

Duplicate charge. When the same Order has been billed twice, the excess charge is returned upon simple request sent to contact@sdravobiz.com. This is not a refund within the meaning of the articles above, but the return of an undue payment.

None of these policies preclude the statutory rights of the Consumer in the event of a proven lack of conformity, governed by Article 38.1.

Article 11 — Intellectual property and rights of use

The trademarks, logos, graphic design guidelines, texts, illustrations, videos, screenshots, educational content, frameworks, templates, and patterns of the Publisher are its exclusive property or that of its licensors, and are protected by copyright and trademark law.

The Order grants the Customer a personal, non-exclusive, non-assignable, and non-transferable right of use to the content to which it provides access, for the purposes of their own business activity. This right specifically does not include the right to:

• reproduce, distribute, publish, post online, or communicate all or part of the content to a third party;
• record, capture, or rebroadcast a live session or its replay;
• use the content to train, coach, or support third parties, whether free of charge or for a fee;
• share access credentials, or use a shared account.

The Customer may make necessary backup copies for their personal use. The templates, frameworks, and models provided may be adapted and freely used within their own company, without being distributed or marketed as such.

Any violation of this article constitutes an infringement and authorizes the Publisher to immediately terminate access, without refund, without prejudice to any legal action for damages.

The code for Extensions is subject to a separate framework, defined in Article 15.

Article 12 — La Taverne and community spaces

La Taverne is a free community, open to read. Creating a free account is required to post. Spaces reserved for customers of a service are accessible for the duration of the corresponding service.

The member retains ownership of the rights to what they publish. They grant the Publisher, for the duration of publication and solely for the operational needs of the service, a non-exclusive right to host, display, reproduce, and technically adapt their posts on the Publisher’s Website. This license does not extend to any separate commercial exploitation or transfer to a third party.

The member guarantees that they hold the necessary rights to what they publish and agrees not to post any unlawful, defamatory, discriminatory, abusive, unsolicited promotional content, or content that infringes upon the rights of a third party.

The Publisher may remove without notice any post that violates these rules and suspend the author’s account. Access to the communities is not guaranteed to be uninterrupted and does not entitle the user to any compensation in the event of unavailability.

Discussions held in the communities are a matter of peer support. They are not binding on either their authors or the Publisher, and do not constitute professional advice.

Article 13 — Prohibited uses

The Customer is specifically prohibited from:

• sharing, lending, reselling, or making available to a third party their credentials, license key, or access to the Training and the Program, outside the scope of Article 21;
• bypassing, disabling, neutralizing, or altering the license, activation, verification, or update sealing mechanisms, or attempting to obtain updates without valid activation;
• recording, capturing, or rebroadcasting educational content and live sessions;
• using the Publisher’s content, methods, or templates to build a competing training or coaching offering;
• compromising the integrity, security, or availability of the Publisher’s Website, the License Server, the update channel, the Member Area, or the communities;
• using a service for an unlawful, misleading, or fraudulent activity, or for unsolicited prospecting in violation of applicable rules;
• engaging, within the communities or toward the Publisher, in insulting, threatening, harassing, or discriminatory behavior;
• using the Publisher’s names, logos, or visual identities in a manner likely to create confusion regarding the origin of a product or service.

References to “unlimited” appearing on the Publisher’s Website are understood to mean normal, good-faith professional use.

Any breach entitles the Publisher to revoke the key, terminate access, and terminate the Agreement under the terms of Article 43.4, without refund.

Article 14 — No guarantee of results

The Publisher does not guarantee any commercial, financial, or professional results. In particular, it does not guarantee any volume of leads, number of sales, conversion rate, turnover, margin, return on investment, or time saved.

Results depend directly on the Client’s own situation, market, audience, offer, work, and the resources devoted to it. The funnels, rates, amounts, simulators, screenshots, examples, case studies, and testimonials published on the Publisher’s Website are provided for informational purposes only and do not constitute a contractual commitment.

The Publisher’s content, training, and coaching do not constitute legal, tax, accounting, financial, medical, or psychological advice and cannot substitute for it. Before making any decision affecting their business or assets, the Client is invited to consult a qualified professional in the relevant field. The decisions made by the Client remain their own, and they assume sole responsibility for the consequences.

Title II — Software Licenses

This Title applies to licenses for WordPress plugins published by the Publisher, in particular Client Vault, Booking Leads, FunnelCart, and FC Pulse, and to any plugin that it may publish subsequently.

Article 15 — What is sold

15.1 Software installed on the Client’s premises

The Plugins are downloadable software, installed and run by the Client on their own WordPress site, on their own hosting. They are not provided as a hosted service. The Publisher does not operate any platform on which the Client’s service would run, does not store any of their data, and has no access to their site or database.

15.2 The code is licensed under the GPL

The PHP code of the Plugins is distributed under the GNU General Public License, version 2 or later, in accordance with the rules of the WordPress ecosystem. The rights granted to the Client by this license are neither restricted nor conditioned by these GTC.

15.3 What the GPL license does not cover

The following are not covered by the GPL and remain the exclusive property of the Publisher or its licensors: product names and logos, images, illustrations, fonts, style sheets, documentation content, texts on the Publisher’s Website, as well as its services and infrastructure — License Server, update channel, Member Area, support, and communities.

15.4 What the Client acquires

What the Client acquires by paying is access to the Publisher’s services: a license key, a number of activations, updates provided by the License Server, and support. The price is not consideration for the delivery of the code, but for these services.

Consequently, the exercise by the Client of the freedoms granted by the GPL — in particular redistributing the code — entails no obligation for the Publisher to grant access to its services to a third party, nor to provide updates or support to a site that does not have a valid activation.

15.5 Trademarks

The Client may not redistribute a modified version of a Plugin under the product’s name, logo, or visual identity, nor in a manner likely to suggest that it is published, endorsed, or maintained by the Publisher.

Article 16 — License types and number of Sites

16.1 Annual subscription

The license may be purchased as an annual subscription. For its duration, the subscription grants the right to activate the Plugin on the number of Sites specified in the offer, access to updates, and access to support. It renews automatically by tacit agreement for an identical period, until canceled by the Client from their Member Area, without prior notice or justification. The cancellation takes effect at the end of the current period, which is already paid and non-refundable.

16.2 Lifetime license

The license may also be purchased as a lifetime license: the Client makes a one-time payment and is no longer liable for the annual subscription for the duration defined in Article 22.

The Client is expressly informed that the term “lifetime” refers to the commercial and technical lifespan of the product, and not to a perpetual or unlimited duration. The conditions, limitations, and cases of termination of this plan are fully defined in Article 22, which the Client acknowledges having read and accepted prior to their Order.

16.3 Number of Sites

The plans are differentiated by the number of Sites on which the key can be activated simultaneously.

No product features are restricted based on the subscribed plan, from the first tier to the last. Only team member accounts, which are only relevant for teams, are unlocked starting from plans covering multiple Sites.

The details of the plans, the number of included Sites, and current prices can be consulted in real time on the Publisher’s Website, which forms an integral part of the Agreement.

Article 17 — License Key and Activations

17.1 Activation

The license key is activated from the Extension’s license screen on each Site where it is installed. Activation registers the Site’s address with the License Server and deducts one activation from the quota of the subscribed plan.

During each exchange with the License Server, the Site transmits exclusively: the product identifier, the license key, the Site address, the installed version number, and an anti-replay nonce. No user data, visitor address, or site content is transmitted.

17.2 Releasing an Activation

The Customer may deactivate the key on a Site at any time from the same screen, including when the Extension’s administration is otherwise locked. The activation is then returned to the quota and can be transferred to another Site.

When the quota is reached, activating an additional Site is refused. It is the Customer’s responsibility to release an activation or purchase a higher plan.

17.3 What a Site Is

An activation corresponds to a WordPress installation identified by its address. A domain name change, hosting migration, or regeneration of site security keys may require reactivation. For this purpose, the Extensions provide a grace period of seventy-two (72) hours and attempt an automatic repair with the License Server.

17.4 Key Confidentiality

The license key is personal. The Customer ensures its confidentiality and is responsible for any use made of it. Public dissemination of a key, its separate resale, or sharing it with third parties outside the scope of Article 21 authorizes the Publisher to revoke it without notice or refund.

Article 18 — Updates and Support

18.1 Updates

Updates are offered directly in the Customer’s WordPress administration, served by the License Server against a valid key. Each archive is sealed and verified by cryptographic signature before installation.

Included in the license for its duration are: bug fixes, compliance updates with WordPress and PHP versions, adaptations to supported Third-Party Components, and new product features, subject to Article 6.3 regarding add-on modules.

The Publisher makes no commitment regarding release frequency, future features, or roadmaps. Evolutions announced, presented, or mentioned for informational purposes do not constitute a contractual commitment.

The Customer remains free not to install an update. In such case, they are solely responsible for any resulting malfunctions, incompatibilities, or vulnerabilities, and support may be conditioned on installing the current version.

The Publisher may discontinue support for a major version of WordPress or PHP that has become obsolete, or for a Third-Party Component that is no longer maintained, without this constituting a lack of conformity.

18.2 Support

The support included in the licenses is written support, provided from the Member Area and by email. It does not include phone calls, video conferences, or individual appointments.

It is not bound by any specific duration: it is granted for the entire duration of the license, including for a lifetime license, as long as the Publisher continues its business and publishes the product.

It covers the installation, setup, and operation of the Extension. It does not include: the development of custom features, the writing of the Customer’s content, the configuration of their third-party tools, the administration of their hosting, fixes to their theme or other extensions, nor the audit or overhaul of their site.

The Publisher strives to provide an initial response within a target timeframe of one business day. This timeframe is an objective and not a contractual commitment.

Article 19 — Expiration, Grace Period, and Locking

This article describes exactly what happens when a license is no longer valid. The Customer acknowledges having read it prior to their Order.

19.1 Before Expiration

Fourteen (14) days before a subscription expires, the Extension displays a reminder in the Site’s administration panel. Nothing is blocked.

19.2 Grace Period

After expiration, the Customer has a grace period of seven (7) days. A banner indicates the situation; no features are blocked during this period.

19.3 Locking

At the end of the grace period, or immediately and without a grace period when the license has never been activated, has been revoked, is invalid, or has been detected on a cloned Site, the Extension locks itself. Locking produces exactly the following effects:

• The Extension’s administration panel closes. Its screens are replaced by the license screen. Only entering or deactivating a key remains possible.
• Outbound transmissions cease. Nothing is sent to the third-party tools, endpoints, and channels connected by the Customer.
• The Customer’s public site does not change. What the Extension displays to visitors continues to function, and data continues to be recorded in its database.
• Nothing is deleted. No data is erased, altered, or made unreadable. The Customer recovers all of their data as soon as a valid key is entered.

Since the Customer’s data remains in their own database, they retain in all cases the ability to access it by their own means — backup, database export, hosting administration tools.

19.4 What Does Not Cause Locking

Unavailability of the License Server, a network outage, or a lack of response to a periodic check do not lock the Site: the recorded status is never downgraded due to a communication failure, and expiration is calculated based on a date already known locally.

Article 20 — Customer Environment and Third-Party Dependencies

20.1 Prerequisites

The Extensions require a standalone WordPress site meeting the prerequisites published on the Publisher’s Site and stated in the product archive, in particular a minimum version of WordPress and PHP. It is the Customer’s responsibility to verify, prior to their Order, that their environment meets these requirements.

20.2 The Customer is in Control of Their Site

The installation, configuration, security, backup, performance, and maintenance of the Customer’s site are their sole responsibility. The Publisher does not access the Customer’s site, except for delegated access granted by the Customer on an ad hoc basis for support purposes, revocable at any time.

As the Publisher does not hold any copy of the Customer’s data, it cannot under any circumstances restore it. It is the Customer’s responsibility to set up and verify their own backups, particularly before any update.

20.3 Third-Party Dependencies

The Extensions connect to Third-Party Components that the Publisher does not control and whose terms, interfaces, formats, and pricing may change independently of its will. The Customer accepts that the occurrence of any of the following events — without this list being exhaustive — is beyond the Publisher’s control and cannot incur its liability:

• the modification, restriction, degradation, or removal of a feature, programming interface, or entry point of a Third-Party Component;
• the evolution of WordPress, PHP, a theme, a third-party plugin, or a hosting configuration rendering a feature unavailable or degraded;
• the cessation of business, acquisition, policy change, or discontinuation of a third-party publisher;
• a conflict between the Extension and any other software installed by the Customer on their site;
• any decision by a third-party provider, hosting provider, or public authority affecting the operation of the Customer’s site.

In the event of any such occurrence, the Publisher may, at its sole discretion and without this constituting a breach of contract: adapt the Extension, modify or restrict the affected features, discontinue support for a Third-Party Component, or offer a replacement solution. It will favor solutions that are the least disruptive to the Customer and will inform them as far in advance as possible.

20.4 No guarantee of universal compatibility

No provision of the Contract, statement on the Publisher’s Website, documentation, or commercial exchange may be construed as a guarantee of compatibility of an Extension with all existing or future themes, plugins, page builders, caching systems, web application firewalls, hosting environments, or third-party services.

The list of supported Third-Party Components is the one published on the Publisher’s Website as of the date in question. It is subject to change. When an adapter is presented as unverified against an actual live installation, this notice constitutes an express reservation.

Article 21 — White label, use for third parties, resale

21.1 White label

Where offered, white labeling is included in the product at no extra charge: the Customer may rename the Extension in their site administration and disable the branding displayed by default.

This capability is a commercial feature. It alters neither the Publisher’s ownership of rights, nor the nature of the license, nor the allocation of responsibilities, and does not exempt compliance with Article 15.5 in the event of redistribution.

21.2 Use on behalf of third parties

A Customer acting as an agency, integrator, or service provider may install the Extension on their own clients’ sites, within the limit of the number of Sites in their offer. Regarding the Publisher, they remain the sole license holder, the sole support contact, and solely responsible for compliance with these Terms and Conditions on each of these Sites.

It is their responsibility to provide first-level support to their end clients themselves, as the latter have no contractual relationship with the Publisher.

21.3 Prohibition of resale

The resale or redistribution of license keys is prohibited. Sole exception: the Customer may use their keys within the scope of their own clients’ projects, as provided in Article 21.2, on condition of never invoicing them for the license key itself, separately from their service.

21.4 Commercial reference

Unless refusal is notified to contact@sdravobiz.com, the Publisher may cite the Customer’s name and logo as a commercial reference on its communication materials. This right is exercised without prejudice to the white label defined in Article 21.1, and never applies to the Customer’s data or figures.

Article 22 — Lifetime License

22.1 Scope

The lifetime license exempts the Customer, in exchange for a one-time payment, from paying the annual subscription for the duration defined in this article. It carries the right to activate the Extension on the number of Sites included in the offer, access to updates, and access to support, under the same conditions as an active subscription.

Support is not bounded by any duration: it is provided for as long as the Publisher continues its business activity and publishes the product.

It is attached to a specific Customer. It is neither assignable, transferable, nor divisible, without the prior written consent of the Publisher.

22.2 Definition of duration — essential stipulation

The term “lifetime” refers to the commercial and technical lifespan of the product, and not to a perpetual, unlimited, or guaranteed duration.

The Customer expressly acknowledges, upon validating their Order, having understood and accepted that the lifetime license:

• constitutes neither a guarantee of the continuity of the product, the publishing company, a technology, or a Third-Party Component;
• places the Publisher under no obligation to maintain the product beyond what the components and the ecosystem on which it depends allow;
• creates no perpetual obligation on the Publisher;
• does not prevent the Publisher from exercising the rights provided for in Articles 6.3, 18.1, 20.3, and 22.3.

This stipulation constitutes a decisive condition of the agreed price, without which the Publisher would not have contracted at this rate.

22.3 Termination of the lifetime license

a) Discontinuation decided by the Publisher. When the Publisher decides, on its own initiative, to cease the publication and support of a product — for strategic, economic reasons, or the repositioning of its offer — it notifies the Customer by email and observes a notice period of six (6) months prior to the effective shutdown of the License Server.

Throughout the duration of this notice period, updates and support continue to be provided under normal conditions. No new amount is collected under the lifetime plan.

b) Discontinuation beyond the Publisher’s control. The six (6) month notice period does not apply, and discontinuation may take place within a reduced timeframe, or even immediately, when it results from a cause external to the Publisher: decision of a public authority, case of force majeure within the meaning of Article 40, or cessation of activity, dissolution, liquidation, or insolvency proceedings of the Publisher itself. The Publisher then undertakes, within the limits of what is materially possible, to pass on to the Customer the notice period it has itself and to inform them without delay. These commitments constitute an obligation of means.

c) What remains in all cases. The termination of the lifetime license ends updates and support. It does not withdraw from the Customer either the code already installed on their Sites, nor the rights granted to them by the GPL license on this code, nor their data, which remains in their own database.

In the event of the permanent discontinuation of a product, the Publisher undertakes to publish the entirety of its source code, free of any commercial condition, and to remove the licensing mechanism, so that already installed Sites continue to function without the License Server. This commitment applies in case a) as well as in case b), within the limit, for the latter, of what remains materially possible.

d) Absence of compensation. Upon expiration of the applicable notice period, or on the date of discontinuation when no notice period could be observed, the lifetime license terminates automatically. This termination gives rise to no refund, no indemnity, no compensation, and no damages, regardless of the amount paid, the date of the Order, and the actual duration of use, subject to the mandatory statutory provisions protective of the Consumer.

The Customer acknowledges that this absence of compensation is the direct consideration for the agreed flat-rate price, which is significantly lower than the sum of the corresponding subscriptions, and that it constitutes a decisive condition of the offer.

e) Customer breach. The lifetime license may be terminated automatically, under the conditions of Article 43.4, in the event of a material breach by the Customer of these GTC, in particular Articles 13 and 37.

22.4 Upgrades and add-on modules

The Customer accepts that certain features covered by the lifetime license may be modified or restricted under the conditions of Articles 18.1 and 20.3, without the lifetime plan preventing the exercise of these rights and without these changes entitling the Customer to a refund, even partial.

The add-on modules referred to in Article 6.3 are not included in the lifetime license. The Customer’s refusal to subscribe to them does not entail the termination of their license, but the exclusion of the relevant features.

Article 23 — Right of withdrawal and license refunds

The right of withdrawal is governed by Article 9.

No license refund is granted. The product is software made available immediately: its delivery is complete upon provision of the key and download link.

This rule has a counterpart: the Customer has, prior to their Order, the means to evaluate the product — the detailed description on the Publisher’s Website, screenshots of each screen, videos, documentation, and the possibility of requesting a live demo. They are invited to make use of these before purchasing.

A single, cumulative exception:

• the license key has never been activated on any Site, as definitively verified by the License Server; and
• the request is sent to contact@sdravobiz.com within fifteen (15) days following the Order.

When both conditions are met, the refund is full and no proof is required. It is issued to the original payment method within fourteen (14) days following the acceptance of the request, and the key is revoked.

After the fifteenth day, no refund is possible, including if the key has never been activated.

And once a license has been activated, even briefly, even on a single Site, even if deactivated since, no refund is possible, including within the fifteen (15) day period. Activation indeed grants access to downloading, updates, and all product features: it constitutes the complete use of what was sold. The Customer is advised to verify the prerequisites in Article 20 and the compatibility of their environment before activating their key.

This policy does not prejudice the mandatory rights of the Consumer in the event of a proven lack of conformity, governed by Article 38.1.

Title III — Evolution Training Courses

This Title applies to online training courses in the Evolution range, sold individually from the Publisher’s Site.

Article 24 — Purpose of the Training Courses

A Training Course is digital content accessed online, composed of video sequences, written content, downloadable frameworks, and templates. It is completed entirely independently: it includes no live sessions, no individual support, and no grading of work, unless expressly stated otherwise on its sales page.

Each Training Course teaches a method and its application to a specific tool. What is sold is the training, not the tool it teaches: the Customer must have this tool to apply what they learn, whether they already own it, a license is provided to them under the terms of Article 26, or they acquire it themselves.

The content, duration, syllabus, and prerequisites of each Training Course are described on its sales page, which forms an integral part of the Contract. The Publisher may update, reorganize, supplement, or replace sequences to reflect changes in the tools taught, without this constituting a lack of conformity or entitling to a refund.

The Training Courses do not constitute vocational training within the meaning of French law and do not qualify for any coverage, public funding, or pooled financing.

Article 25 — Access, Duration, and Delivery

25.1 Provisioning

Access to the Training Course is granted in the Member Area immediately after payment confirmation, and the confirmation email indicates the path to it.

When the Training Course is sold on pre-order, the sales page announces the release date. This date is a target date: a postponement is possible and will be notified by email. A postponement of more than ninety (90) days beyond the announced date entitles the Customer, upon request within thirty (30) days of notification, to a full refund of their Order.

25.2 Duration of Access

Unless stated otherwise on the sales page, access to a Training Course is granted without time limitation, including content updates, and is not subject to any subscription or renewal.

As with lifetime licenses, this refers to the commercial and technical lifespan of the Training Course and not a perpetual duration. Withdrawing a Training Course from the catalog does not terminate access for Customers who have purchased it. In the event of permanent discontinuation of its online availability, the Publisher shall inform the Customers concerned and observe a notice period of three (3) months, during which they may view the Training Course and download downloadable materials. This termination does not give rise to any refund or compensation, subject to mandatory consumer protection provisions.

25.3 Technical Requirements

Viewing requires an adequate internet connection and an up-to-date browser. The Publisher endeavors to ensure the availability of the Member Area without being able to guarantee uninterrupted access; maintenance downtime, technical incidents, and short-term unavailability do not entitle the user to any compensation or extension.

Article 26 — Complimentary Third-Party Tool Licenses

Certain Training Courses include, as part of an introductory offer, a complimentary tool license, provided at no extra cost to enable the Customer to apply the Training Course from day one.

• The license is ancillary to the Training Course. It is neither sold nor billed separately. The subject of the Order, and its price, relate to the Training Course alone. Any retail price of the tool displayed on the sales page is for indicative purposes only and does not correspond to any fraction of the price paid.
• It is provided within the limits of the rights held by the Publisher from the publisher of the relevant tool, and within the limit of the quantities displayed in the offer.
• It is governed by the tool publisher’s terms when it is a third-party tool. The scope of the license, its duration, its updates, and its support are the responsibility of that publisher, and not of Sdravobiz S.R.L. When the complimentary tool is published by Sdravobiz S.R.L., Title II hereof applies, with the exception of Article 23, which is not applicable.
• Its delivery is final. It cannot be returned, exchanged, converted into cash, or transferred to a third party.
• The Publisher does not guarantee the sustainability, updates, or availability of the third-party tool, nor the continuity of its own right to provide it. The termination of this ability for the future does not affect licenses already delivered and does not entitle the Client to any compensation.

Impact on refunds. Activating a complimentary license constitutes the commencement of performance of the Order: it renders the Training non-refundable within the meaning of Article 28.

Article 27 — Personal Account and Prohibition of Sharing

Access to a Training is strictly personal and tied to the Client’s account. It cannot be shared, lent, assigned, resold, or used by multiple individuals, including within the same company. One Order per person intended to attend the Training is required.

When the Order is placed by a legal entity, it designates to the Publisher the natural person who holds the access. Changing the designated holder is permitted once, upon written request.

The Publisher may identify access sharing through the technical logs available to it. Proven sharing, recording, capturing, or rebroadcasting of content authorizes the Publisher to terminate access immediately, without refund, without prejudice to any claim for damages under Article 11.

Article 28 — Right of Withdrawal and Refunds for Trainings

The right of withdrawal is governed by Article 9.

A Training is refunded in full subject to two cumulative conditions:

• the Training has never been started; and
• the request is sent to contact@sdravobiz.com within fifteen (15) days following the provision of access.

What “started” specifically means. A Training is deemed to have started upon the occurrence of any of the following events, which are definitively recorded by the Member Area progress log:

• the opening of a lesson or the viewing, even partial, of a video sequence;
• the downloading of course materials, a template, or a layout;
• the activation of the tool license provided with the Training (Article 26).

Once these conditions are met, the refund is full and no proof is required. It is processed using the original payment method within fourteen (14) days of acceptance of the request, and access is revoked.

After the fifteenth day, no refund is possible, even if the Training has never been opened. And once the Training has been started, no refund is possible, even within the fifteen (15) day period, regardless of the number of lessons viewed.

For a Training purchased on pre-order, the fifteen (15) day period runs from the actual provision of access, and not from the Order. Postponement is governed by Article 25.1.

When multiple Trainings are purchased in a single Order, each is assessed separately: a Training that has been started will not be refunded, while one that has not may be refunded under the conditions set out above.

This policy does not prejudice the mandatory rights of the Consumer in the event of a proven lack of conformity, governed by Article 38.1.

Title IV — Apogée Max

This Title applies to the Apogée Max coaching program.

Article 29 — Nature of the Program

Apogée Max is a group coaching program for entrepreneurs, subscribed to by membership and organized quarterly. It combines a structured pathway, live group sessions, a dedicated community space, and access to Evolution Trainings.

The Program is an obligation of means. It relies on the Client’s active participation, the work they complete between sessions, and the decisions they make within their own business. The Publisher provides a method, a roadmap, tools, and an outside perspective; it does not manage the Client’s business and does not substitute for any of their advisors. Article 14 applies in full.

The Program does not constitute a vocational training action within the meaning of French law and does not entitle the Client to any coverage or public or mutualized funding. It constitutes neither a mandate, nor a regulated advisory service, nor an investment service.

Article 30 — Application and Selection

Admission to the Program is by application. The applicant completes a form, and then an interview is arranged. The Publisher freely assesses the suitability of the application and may reject it without being required to provide reasons for its decision. Submitting an application entails neither a reservation nor a commitment on either side, and is not billed under any title.

The number of seats per session is limited and announced on the sales page. Seats are allocated in the order Orders are validated. When a session is full, the accepted applicant is placed on a waiting list for the next session, without any amount being charged.

Admission in no way constitutes an assessment of the viability of the applicant’s business, nor a forecast of its results.

Article 31 — What is Included, What is Not

The Program includes, for the duration of the subscription:

• the structured pathway for the quarter and the associated working frameworks;
• one live group session per week, and access to its recordings;
• access to the community space reserved for Program members;
• access to all published Evolution Trainings, for the duration of the subscription;
• templates, models, and dashboards made available in the Member Area;
• discount codes reserved for members on the Publisher’s software and recommended tools.

The Program does not include:

• any individual appointments, one-on-one interviews, or personalized follow-up outside of group sessions and the community;
• any intervention by the Publisher on the Client’s website, tools, or accounts;
• any deliverables or work performed on behalf of the Client;
• licenses for the Publisher’s software, which are subject to separate Orders; members benefit from a discount code, and support for this software remains governed by Title II, independently of the Program;
• third-party tools, subscriptions, hosting, and services necessary for implementing what is taught, which remain the Client’s responsibility.

Access to Evolution Trainings granted under the Program ends with the subscription. It is not to be confused with lifetime access acquired through the individual purchase of a Training (Article 25.2), which the Client retains if purchased separately.

The Program content expands and evolves from one quarter to the next. The Publisher may modify the curriculum, the order of steps, speakers, schedule, and session format, provided that the overall balance of the Program is preserved.

Article 32 — Duration, Commitment, and Renewal

32.1 Initial three-month commitment

The Program is subscribed to for a firm initial period of three (3) months, corresponding to a full quarter. This duration is a determining condition of the Contract: the curriculum is built over a quarter, and the number of places is set accordingly.

The Client expressly acknowledges that the full price of the quarter is due upon subscription, regardless of their actual participation in the sessions and regardless of their use of the content.

32.2 Renewal

At the end of the initial period, the subscription is tacitly renewed for successive periods of three (3) months, until termination under the conditions of Article 33. Each renewal gives rise to billing and direct debit on its effective date.

32.3 Installment payment

When payment of the quarter in several monthly installments is offered, these constitute a split payment of the price and not a monthly subscription. In accordance with Article 8.2, all installments for the quarter remain due, including in the event of interruption of participation.

32.4 Locked-in rate

The subscribed rate remains secured for the Client as long as their subscription continues without interruption, including when the public rate increases. A termination followed by a new subscription will be at the rate in effect on the date of the new subscription, without reinstatement of the prior rate.

Rate increases applicable to ongoing subscriptions are notified under the conditions of Article 6.3.

Article 33 — Termination

33.1 By the Client

The Client may terminate their subscription at any time, from their Member Area or by email sent to contact@sdravobiz.com, without notice or justification.

Termination takes effect at the end of the current three-month period, already paid for and non-refundable. It prevents the subsequent renewal. Any termination notified less than seven (7) days before a due date may only take effect at the following due date if the direct debit has already been initiated; in this case, the Publisher informs the Client and refunds the quarter concerned if it has not started.

On the effective date, access to the Program, sessions, recordings, templates, the dedicated community area, and Training courses provided under the Program is closed. The Client retains their own work and downloaded documents, within the limits of Article 11.

33.2 By the Publisher, for convenience

When the Publisher decides on its own initiative to terminate the Program or a session, it notifies the Client by email and observes a notice period running until the end of the current quarter. Quarters paid for and not started are fully refunded.

33.3 By the Publisher, for breach or conduct

The Publisher may expel a member and terminate their subscription as of right, without refund, in the event of a serious breach of Articles 11, 13, 27, or 35 — in particular sharing access, recording or broadcasting sessions, disclosing confidential information of another member, or insulting, threatening, harassing, or discriminatory behavior toward a member or toward the Publisher.

Except in cases of serious and immediate harm, expulsion is preceded by a written warning that has remained unheeded for seven (7) days.

Article 34 — Live Sessions, Recordings, and Image Rights

Live sessions are recorded and made available to Program members in the form of replays, in the Member Area.

By participating in a session, the member authorizes the Publisher to record their image, voice, and words, and to reproduce and communicate them to other Program members, for the duration during which the recordings remain available. This authorization is granted free of charge and worldwide.

Any use of a recording for promotional, advertising, or public purposes requires the prior and separate written consent of the member concerned. This consent may be revoked at any time for the future, in which case the Publisher will remove the clip from its materials within a reasonable timeframe.

Members who do not wish to appear may participate with their camera turned off and request, prior to the session, that their case not be addressed on screen. They shall inform the Publisher in advance.

The schedule of sessions is communicated in advance. A session may be postponed or replaced by a recording in the event of an impediment; a member’s absence from a session, for whatever reason, does not grant the right to an individual make-up session, an extension, or a price reduction.

Article 35 — Group Confidentiality

The Program implies that members will disclose sensitive information about their business to the group: figures, margins, offers, difficulties, projects.

Each member consequently undertakes, towards the Publisher and towards the other members, to:

• not disclose outside the group any information relating to the business, figures, or situation of another member;
• not record, capture, transcribe, or rebroadcast any session or extract of a session;
• not use the information obtained in the group for prospecting, competitive purposes, or to the detriment of another member.

This commitment applies for the entire duration of the subscription and for three (3) years following its termination. Any violation thereof warrants immediate exclusion without refund, without prejudice to any legal action for damages.

The Publisher is bound by the same confidentiality obligation regarding the information communicated to it by the members.

Article 36 — Withdrawal and Refund for the Program

The right of withdrawal is governed by Article 9: by confirming their Order, the Consumer requests immediate access to the Program and thereby waives their right of withdrawal.

No refund, even partial, is granted for the Program. This applies in particular in the event of:

• non-participation in live sessions, for whatever reason;
• abandonment or interruption during the quarter;
• termination notified prior to the expiry of the current quarter;
• lack of results, Article 14 being fully applicable;
• exclusion pronounced under the conditions of Article 33.3.

The only three exceptions:

• Session canceled prior to start. If the Publisher cancels a session before its first meeting, the amounts paid in this respect are fully refunded.
• Quarter paid and not started. A quarter that has been invoiced but for which no session has taken place is refunded when termination occurs under the conditions of Article 33.1.
• Program not held. If, except in cases of force majeure, no live session is held for four (4) consecutive weeks, the Client may request either an extension of their quarter for an equivalent duration, or a pro-rata refund for the unfulfilled period.

This policy does not prejudice the mandatory rights of the Consumer in the event of proven lack of conformity, governed by Article 38.1.

Title V — Final Provisions

Article 37 — Obligations of the Client

The Client is solely responsible for:

• for the accuracy of the information transmitted to the Publisher, particularly for billing and VAT purposes;
• for the confidentiality of their credentials, license key, and the access granted to their collaborators;
• for their website, domain name, hosting, security, backups, and data restoration;
• for the settings, content, questions, and rules defined in the Extensions, and their consequences regarding their own visitors and customers;
• for their role as data controller over the data collected with the Extensions, under the terms of Article 39.2;
• for the third-party services connected and the specific terms of these services;
• for the implementation, within their own business, of the methods, recommendations, and templates from the Trainings or the Program, and the decisions made as a result;
• for the compliance of their business with applicable regulations: consumer law, pre-contractual information, industry-specific regulations, professional obligations, taxation.

The Customer indemnifies and holds harmless the Publisher against any claim, action, demand, or judgment originating from a third party or authority, based on their use of the services, on the data they collect, or on a breach of their obligations, and shall bear the defense costs and judgments resulting therefrom.

Article 38 — Warranties and liability of the Publisher

38.1 Warranty of conformity

The Publisher guarantees the conformity of its services with the essential characteristics described on the Publisher’s Website. In the event of a proven lack of conformity, it shall proceed, within a reasonable timeframe, to correct the defect, restore access, or provide a compliant version.

When a substantial lack of conformity cannot be corrected within a reasonable timeframe, the Consumer retains the rights granted by applicable mandatory law, including, where applicable, the termination of the Contract and a refund.

38.2 Obligation of means

The Publisher is bound by an obligation of means. The software is provided “as is”. The Publisher does not guarantee uninterrupted, error-free, or bug-free operation, nor compatibility with all existing or future environments, themes, extensions, hosting, and third-party services, nor the uninterrupted availability of the Member Area, communities, and live sessions.

38.3 Warranty exclusions

Expressly excluded from the warranty are defects, malfunctions, or unavailability resulting from:

• use that does not comply with the documentation or these T&Cs;
• modification of the code of an Extension by the Customer or a third party;
• the Customer’s environment: hosting, PHP or WordPress version, theme, other extensions, cache, web application firewall, server configuration, scheduled tasks;
• a Third-Party Component or service activated by the Customer (Article 20.3);
• settings, content, and parameters defined by the Customer;
• failure to install an update published by the Publisher;
• a defect in the device, network, connection, or browser of the Customer or a visitor;
• an event of force majeure (Article 40).

38.4 Limitation of liability

To the fullest extent permitted by applicable law, the total aggregate liability of the Publisher, for all causes combined and all damages taken together, is limited:

• for subscriptions, annual licenses such as Apogée Max: to the amounts actually paid by the Client during the twelve (12) months preceding the event giving rise to liability;
• for the lifetime license: to one third (1/3) of the price actually paid for this license;
• for a Training course: to the price actually paid for the Training course concerned.

38.5 Excluded damages

Under no circumstances shall the Publisher be held liable for indirect or consequential damages, including but not limited to: loss of unsaved data, business interruption, loss of revenue, loss of profit margin, loss of customers, loss of opportunity, uncollected contacts, management decisions and their consequences, migration or reconstruction costs, damage to image or reputation, or the consequences of an unavailability of the Client’s website or a third-party service.

38.6 Reservation

The limitations and exclusions in this article do not apply in the event of willful misconduct or gross negligence by the Publisher, nor in the event of bodily injury, nor in cases where mandatory law prohibits it, in particular for the benefit of Consumers.

Article 39 — Personal data

39.1 Client data

The processing of the Client’s personal data by the Publisher — account, order, billing, license, training, program, community, support — is governed by Regulation (EU) 2016/679 (GDPR), Law no. 190/2018, and the Privacy Policy, which forms an integral part of the Contract.

39.2 Data collected by the Client with the Extensions

The data that the Client collects using an Extension is recorded in its website’s database, on its own hosting. It does not transit through any server of the Publisher, is never transmitted to it, and is not accessible to it.

Consequently:

• the Client is the sole data controller within the meaning of Article 4(7) of the GDPR: it determines the purposes and means, defines the legal bases and retention periods, informs data subjects, obtains necessary consents, publishes its own privacy policy, and responds to requests regarding the exercise of rights;
• the Publisher is neither a data controller nor a data processor within the meaning of Article 28 of the GDPR regarding this data. It provides software, not a data processing service. No data processing agreement is required in this regard, and none may be inferred from these terms.

The only exception is where the Client requests support requiring access to its website or provides an export to the Publisher: in such case, the Publisher acts as a data processor, based on specific and documented instructions from the Client, solely for the duration of the intervention, under the conditions set out in the Privacy Policy.

39.3 Confidentiality

Each Party undertakes to maintain the confidentiality of any non-public information of the other Party brought to its knowledge, for the duration of the Contract and for five (5) years after its termination. Article 35 also applies to Program members.

Article 40 — Force majeure

Neither Party may be held liable for any breach where performance is prevented by an event of force majeure within the meaning of Article 1351 of the Romanian Civil Code.

Such events notably include: natural disasters, fires, floods, armed conflicts, terrorist attacks, general strikes, pandemics, widespread failures of telecommunications or electrical networks, large-scale cyberattacks, as well as any decision by a public authority rendering performance of the Contract impossible. The illness or unavailability of the Program instructor allows for the postponement of the sessions concerned, without such postponement constituting a breach.

The affected Party shall notify the other as soon as possible. If the situation continues beyond sixty (60) days, either Party may terminate the Contract without indemnity.

Article 41 — Complaints and disputes

41.1 Prior complaint

Any complaint must first be sent to contact@sdravobiz.com. The Publisher undertakes to provide an initial response within a target period of seventy-two (72) business hours and to propose a solution within a reasonable period of time.

41.2 Amicable settlement

The Consumer Customer may use an amicable dispute resolution mechanism, and in particular refer to:

• the Autoritatea Națională pentru Protecția Consumatorilor (ANPC): https://anpc.ro;
• the European Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr.

41.3 Jurisdiction

Failing amicable resolution:

• Professional Customers: exclusive jurisdiction of the Romanian courts within the jurisdiction of the Publisher’s registered office.
• Consumer Customers: jurisdiction determined by applicable mandatory public policy rules, in particular Regulation (EU) No. 1215/2012, which allows the Consumer to bring proceedings, at their choice, before the courts of the Member State of their domicile.

Article 42 — Governing law

These GTC and the Contracts concluded pursuant to them are governed by and construed in accordance with Romanian law, to the exclusion of any other law, subject to the mandatory provisions of the law of the Consumer’s country of habitual residence which cannot be derogated from by contract (Regulation (EU) No 593/2008 “Rome I”, Article 6).

The GNU General Public License applicable to the Extensions’ code remains governed by its own terms.

Article 43 — Final provisions

43.1 Modification of the GTC. The Publisher may modify these GTC at any time. The version applicable to each Order is the one in effect on the date of its validation. For ongoing subscriptions, lifetime licenses, and active accesses, any material modification is notified at least thirty (30) days before it takes effect; a Customer who refuses it may terminate their subscription without penalty before that date.

43.2 Entire Agreement. These GTC, the description of the subscribed offer, and the Privacy Policy constitute the entire agreement between the Parties and supersede any prior or contradictory communication, quote, presentation, or document, including the Customer’s purchasing terms.

43.3 Severability. If any provision of these terms is declared null, illegal, or unenforceable, the other provisions shall remain in full force and effect. The Parties shall endeavor to replace it with a valid provision having an equivalent economic effect.

43.4 Termination for breach. In the event of a material breach by the Customer of any of their obligations — in particular persistent non-payment, breach of Articles 11, 13, 27, 35, or 37, unauthorized distribution or resale of a key or access, circumvention of licensing mechanisms — the Publisher may immediately revoke the key or terminate access, and subsequently terminate the Contract as of right fifteen (15) days after a formal notice has remained without effect. In the event of a serious and immediate threat to security, legality, third-party rights, or group peace, revocation and termination may occur without notice. Termination for breach does not entitle the Customer to any refund, including for a lifetime license, and is without prejudice to any claim for damages.

43.5 Waiver. The failure of a Party to enforce any breach by the other Party shall not be construed as a waiver of the right to enforce it subsequently.

43.6 Assignment. The Customer may not assign the Contract without the prior written consent of the Publisher. The Publisher may assign the Contract to any company within its group or in the context of a merger, contribution, or business transfer, provided that the assignee assumes its obligations.

43.7 Subcontracting. The Publisher may use subcontractors and external parties for the performance of the Contract, for which it remains responsible to the Customer.

43.8 Evidentiary agreement. Electronic records — License Server logs, Member Area progress logs, emails, online forms, payment provider acknowledgments — stored in the systems of the Publisher or its subcontractors shall be admissible as evidence, unless proven otherwise by the Customer. This applies in particular to the verification that a key has never been activated (Article 23) and that a Training Course has never been started (Article 28).

43.9 Language. These GTC are drafted in the French language. Translations may be provided for convenience; in the event of any discrepancy, the French version shall prevail for Customers outside Romania, and the Romanian version for Customers established in Romania and for any proceedings brought before a Romanian court.

43.10 Contact details. Any correspondence relating to these terms shall be addressed to:

Sdravobiz S.R.L.
Strada Trandafirilor 51
307220 Giroc, Romania
contact@sdravobiz.com

See also: Legal Notice — Privacy Policy

Last updated: September 3, 2026